Brake: New rail timetable leaves commuters with a bad sense of déjà vu

Following the introduction of the new rail timetable which saw widespread delays, disruptions and cancellations this week, Tom Brake MP has called on Govia Thameslink Railways (GTR) to make the timetable work for commuters.

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Many Carshalton & Wallington commuters arrived at stations this week to find services cancelled. Commuters have taken to social media to label the scheme #failplan2020.

Carshalton & Wallington’s local MP, Tom Brake, commented:

"These delays and cancellations leave commuters with a sense of déjà vu -- a reminder of the years of misery we have experienced with Southern and Thameslink.

"GTR needs to make sure that they keep commuters properly informed, provide good customer service and properly compensate passengers for any delays or cancellations they experience.

"It isn’t all bad news though. When the trains do eventually run on time, the new timetable will bring much needed additional services which I welcome. GTR need to get their act together and make sure that the timetable works immediately for commuters."

The new timetable can be found here.

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