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Commuters Slam Rail Ticket Prices and Lack of Station Staff

May 10, 2009 7:34 PM
Tom Brake at Sutton Station

More staff at stations is one of the key demands from commuters

A lack of station staff and the price of rail tickets were highlighted as major commuter concerns in a survey of commuters carried out by Tom Brake MP.

The survey was carried out at a number of stations in Carshalton, Wallington and Hackbridge recently.

The results also showed that a significant number were worried about the availability of parking facilities at stations, for both cycles and cars.

Commenting, Tom who commutes to and from Westminster on the train, said;

"These results confirm my own experience; limited staff at peak times and exorbitant ticket prices are commuters' number one gripe."

The Liberal Democrats are proposing investing billions of pounds to improve public transport, including more high speed rail lines and buses to help persuade commuters to use trains and buses. These plans received strong support from commuters.

In contrast, twelve years after the Conservatives privatised the railways more than half of the respondents still think rail privatisation was a bad thing.

Southern Railways (who run local rail services) have been sent the survey results to make them aware of their customers' concerns.

Southern can take some comfort from the results, with the number of commuters believing Southern should retain the franchise slightly greater than those who think the franchise should be withdrawn.

The surveys were distributed at Hackbridge, Wallington, Carshalton Beeches and Carshalton stations and were completed by just over 250 people.

Tom added, "If we are to improve public transport we need to ensure that adequate funding is made available along with a serious commitment to listen to the concerns of commuters."

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