4.9% increase in NHS complaints shows funding pressures not sustainable

There were 208,400 written complaints received by the NHS during 2016/17, up 4.9% on the previous year, NHS Digital figures released today show.

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90,600 complaints were made to GPs and dental practices, up 9.7% from 82,600 in 2015/16.

Liberal Democrat MP Tom Brake commented: 

"This is a sign of the tremendous pressure that the NHS Is under, particularly primary care.

“More and more people are not getting the standard of care they have the right to expect.

“Staff are battling to deliver the best care under difficult circumstances, but the pressures facing the NHS are simply not sustainable.

“It threatens to be a long winter ahead.

"We can expect to see more complaints, failures of care and serious incidents unless the Government addresses the chronic funding shortages facing health and social care.”

Read the full report at: http://digital.nhs.uk/pubs/nhscomplaints1617

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