MP for Carshalton and Wallington, Tom Brake, demanded Southern and First Capital Connect raise their standards after shocking positions in a recent satisfaction league table.
Out of the 19 train companies surveyed by consumer group Which?, Southern were ranked 13th and First Capital Connect ranked 18th. According to the survey, passengers don’t think either train company provides value for money nor do they believe that there is enough room for passengers on the trains.
Southern and First Capital Connect managed to score a feeble 2 out of 5 stars when it came to punctuality. First Capital Connect scored just 2 out of 5 stars for reliability.
Tom said “As more and more people like me decide to leave their cars at home and take the train to work, it becomes essential that train companies justify that commuter decision. Commuters are being let down greatly, in more ways than one, by the major train companies that serve Sutton. Urgent improvements must be made.”
Which? also carried out a review of ticket machines, revealing that at their worst, ticket machines are a “maddening waste of time; unable to sell the ticket you want and leaving you in the dark about the validity of your ticket.”
Mr Brake commented “it is worrying that decisions are being made to replace staff in ticket offices with ticket machines. Like many others, I have often found myself left frustrated by inflexible or confusing ticket machines or greeted by an ‘out of order’ sign.”
To join Tom’s campaign to improve local transport, visit www.tombrake.co.uk/en/page/better-transport