A fairer deal for commuters

In the last few years, we’ve heard it all; not enough drivers, countless signal failures, last minute cancellations, overcrowded trains, appalling customer service and an embarrassing delay and repay scheme. The service offered by train operators like Southern and Thameslink is dreadful. 

Furthermore, the current "delay and repay" compensation system doesn't work.

How does it make sense that passengers only get some compensation for a journey that normally takes 30-45 minute into central London if their journey is delayed by 30 minutes or more? It’s simply not fair.

That’s why I’m calling for 50% compensation of a single fare to be made available for a delay of 15-29 minutes, with 100% compensation offered for delays of 30 minutes or more as part of the changes to the ‘Delay Repay’ scheme.

If you agree with me that we need to sort out Southern and Thameslink’s substandard service now, add your name below to support my calls for fairer compensation and I'll keep you updated on the latest developments.

539 signatures

Will you sign?


Showing 366 reactions

  • Alan Edwards
    signed 2016-02-16 14:54:01 +0000
  • Michael Almond
    signed 2016-02-16 14:53:22 +0000
  • Debbie Caral
    signed 2016-02-16 14:53:00 +0000
  • Scott Dance
    signed 2016-02-16 14:52:43 +0000
  • Rory Partis
    signed 2016-02-16 14:52:22 +0000
  • Mark Wareham
    signed 2016-02-16 14:51:50 +0000
  • Naveed Jawaid
    signed 2016-02-16 14:51:18 +0000
  • Naz Abdelkhaleq
    signed 2016-02-16 14:51:03 +0000
  • Neil Hemming
    signed 2016-02-16 14:50:42 +0000
  • Emma Ogles
    signed 2016-02-16 14:49:44 +0000
  • Maddie Barron
    signed 2016-02-11 10:57:14 +0000
  • Mark Lunt
    signed 2016-02-10 20:41:48 +0000
  • Danielle Smith
    signed 2016-02-10 19:08:16 +0000
  • Sam Hanson
    signed 2016-02-10 18:44:53 +0000
  • Spencer Luxford
    signed 2016-02-10 17:14:32 +0000
  • Louise Winstanley
    signed 2016-02-10 15:08:59 +0000
  • Qahir Bandali
    signed 2016-02-04 21:34:09 +0000
  • Tom Dempsey
    signed 2016-02-04 20:10:32 +0000
  • Timothy Love
    signed 2016-02-04 18:50:58 +0000
  • Chris Cole
    signed 2016-02-04 18:48:26 +0000
  • Gill Hickson
    signed 2016-02-04 18:19:34 +0000
  • Chi Cheung
    signed 2016-02-04 18:14:22 +0000
  • Greg Panayi
    signed 2016-02-04 17:43:52 +0000
  • Kate Burnett
    signed via 2016-02-03 13:19:02 +0000
  • Kenneth McGregor
    signed 2016-02-03 10:47:11 +0000
  • Beverley Bell
    signed 2016-02-03 10:43:23 +0000
  • Richard Platt
    signed 2016-02-02 12:36:50 +0000
  • Kelly-Ann Pignatelli
    signed 2016-02-01 17:08:25 +0000
  • Andrew Dean
    signed 2016-01-29 17:59:36 +0000
  • Kim Down
    signed 2016-01-29 17:27:39 +0000