In response to a recent parliamentary question by Tom Brake MP, the Government has refused to give passengers a one-month rail refund for appalling rail services in 2017.
Earlier this month Tom Brake MP called on the Government to force Southern and Thameslink to offer another one month rail refund to annual season-ticket holders as was the case in 2016. He also reaffirmed his campaign for a fairer delay and repay compensation scheme. His proposal is that 50% compensation of a single fare to be made available for a delay of 15-29 minutes, with 100% compensation offered for delays of 30 minutes or more.
Carshalton and Wallington MP Tom Brake commented:
"I condemn wholeheartedly the Minister’s refusal to help passengers this year. As a commuter myself, I fully share people’s frustrations. Recent statistics show that Southern continue to be one of the worst performing operators in the country.
"It’s only right that commuters, who pay thousands for a service that has been consistently failing them for years, receive some level of compensation. Instead of an apology and financial compensation, they have been hit by a massive hike in rail ticket prices.
"The service is just as shocking as it was in 2016 so why does the Government not force companies to compensate passengers this year? The Government needs to stop treating rail passengers with contempt."
You can also add your name to Tom’s petition to sack Southern here.
Tom Brake MP’s Written Question:
To ask the Secretary of State for Transport whether he will ask (a) Southern and (b) Govia Thameslink Railway to fund a one-month rail refund to annual season ticket holders to compensate those ticket holders for rail disruption.
Response from Jo Johnson MP, the Minister of State for Transport and the Minister for London:
"I understand the difficulties that passengers have faced and am glad to see that performance has improved over the past year, since the height of industrial action. Govia Thameslink Railway who operate Southern services, have compensation arrangements in place, including the special compensation for past disruption, which saw £13.6 million paid to 58,000 passengers. They were the first company to introduce Delay Repay 15 compensation and under this scheme passengers are entitled to claim compensation for delays of 15 minutes or more on each journey."
You can find a short summary of Tom’s recent work on train services here.